Anti-Fraud and Security Policy

Effective Date: 1 April 2025

At Martsly.in, operated by PULLKRISHIV BUSINESS SOLUTIONS PRIVATE LIMITED, we are committed to protecting our platform, users, sellers, and partners from fraudulent activities and ensuring a secure shopping experience. This Anti-Fraud and Security Policy outlines our approach to identifying, preventing, and addressing fraud and maintaining high-security standards.

1. Fraud Prevention Measures

We proactively implement a range of tools and systems to detect and deter fraudulent behavior:

AI-based Monitoring: Advanced algorithms monitor unusual activity such as rapid order placement, inconsistent shipping data, and account misuse.
Verification Protocols: Email, mobile number, and payment verification are mandatory for both buyers and sellers.
Seller Vetting: All sellers undergo a stringent verification process before activation on the platform.

2. Data Security

We follow industry best practices to protect user data:

SSL Encryption: All transactions and personal data are encrypted using Secure Socket Layer (SSL) technology.
Secure Payment Gateways: We only use verified and PCI-DSS compliant payment systems.
Restricted Data Access: Access to sensitive information is limited to authorized personnel only.

3. User Responsibilities

Users are expected to contribute to maintaining a safe environment by:

Not sharing login credentials or OTPs with anyone.
Reporting any suspicious emails, messages, or site activity immediately.
Keeping software/devices used to access the platform updated and secure.

4. Red Flags for Fraud

Some common indicators of fraudulent activity include:

Multiple failed login attempts from different IP addresses.
Orders using stolen payment information.
Fake product listings or manipulated seller reviews.

5. Reporting Fraud

If you suspect any fraudulent activity, please report it immediately via:
📧 Email: reportfraud@martsly.in
📞 Customer Support: 9220148230
📍 Alternatively, use the “Report” option available on the website under user accounts or product pages.

6. Consequences of Fraud

Users or sellers found engaged in fraudulent activities may face:

Immediate suspension or termination of account access.
Legal action under relevant laws.
Financial liabilities for damages caused to the platform or other users.

7. Collaboration with Authorities

We fully cooperate with law enforcement agencies and provide any necessary information required to investigate fraudulent or criminal activity.

Contact Information

PULLKRISHIV BUSINESS SOLUTIONS PRIVATE LIMITED
Second Floor, Property No – 218, Rama Market, Havells Galaxy, Pitampura Village, Delhi – 110034
📧 Email: pullkrihivsolut@gmail.com | info@martsly.in
📞 Phone: 9220148230