Shipping Policy

Effective Date: 1 April 2025

At Martsly.in, operated by PULLKRISHIV BUSINESS SOLUTIONS PRIVATE LIMITED, we strive to ensure your fashion purchases are delivered quickly, safely, and reliably. This Shipping Policy outlines our practices regarding shipping, handling, and delivery.

1. Shipping Coverage

  • We currently ship across India to all major cities and serviceable pin codes.
  • Certain remote or non-serviceable areas may be excluded from delivery; customers will be notified at checkout if this is the case.

2. Delivery Timelines

  • Standard delivery time ranges from 3 to 10 business days depending on the buyer’s location and product availability.
  • Delivery times may vary during peak seasons, holidays, or unforeseen logistical issues.

3. Shipping Charges

  • Shipping charges may apply based on order value, location, and product weight.
  • Any applicable charges will be displayed at checkout before payment is completed.
  • We may offer free shipping promotions from time to time.

4. Order Tracking

  • Once an order is confirmed and shipped, a tracking ID and courier information will be sent to your registered email or phone number.
  • Customers can track the order status on our website under the “Track Order” section or via the courier partner’s website.

5. Delivery Partners

  • We work with reputed logistics partners to ensure prompt and secure deliveries.
  • Orders may be shipped via multiple courier services depending on location and availability.

6. Delivery Attempts

  • Our delivery partners typically attempt delivery up to 3 times.
  • If the package is not accepted, it will be returned to the warehouse, and further re-shipping may incur additional charges.

7. Order Packaging

  • All items are packed securely to avoid any damage during transit.
  • Fragile or high-value items may come with extra protective packaging.

8. Delayed or Failed Deliveries

  • In case of delays due to unforeseen circumstances (weather, strikes, natural disasters), we will keep customers informed.
  • If delivery fails due to incorrect address or unavailability, the order may be cancelled or rescheduled.

9. Customer Responsibility

  • Please ensure the address, contact details, and pin code are correct at the time of placing the order.
  • Customers are advised to be available at the time of delivery to avoid missed attempts.

10. Contact & Support

If you have any concerns or need assistance with your order or delivery:

PULLKRISHIV BUSINESS SOLUTIONS PRIVATE LIMITED
Second Floor, Property No – 218, Rama Market, Havells Galaxy, Pitampura Village, Delhi – 110034
📧 Email: pullkrihivsolut@gmail.com | info@martsly.in
📞 Phone: 9220148230